to check the status of your order, please log into your account here. if you have not registered for an account, you can do so using the email address associated with your most recent order.

once your order ships, you will receive a confirmation email with corresponding tracking information. the tracking number and status can be found within the order details in your account, or on the carrier’s website.

our standard order processing time is up to three business days. during peak periods, please allow additional processing time. delays may result from payment authorisations, product availability, or customs processing, which could lead to longer delivery times. we appreciate your patience during these busy periods.

please refer to our shipping policies for both internation and domestic shipping.

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sorry to hear this. if your tracking information confirms the delivery and you have not received your order, we suggest waiting 48 hours. if you still have not received your order after this window has passed, please submit a request.