Shipping policy

Last Updated: 28/11/2025

At bedútè, we strive to deliver your orders promptly and efficiently. Below are the details of our shipping process to ensure transparency and clarity.

1. Order Processing Time

  • All orders are processed and shipped within 3 business days after your order is confirmed (e.g., payment is verified and order details are finalized).
  • Business days are Monday to Friday, excluding weekends and public holidays.

2. Shipping Options & Costs

  • Standard Shipping:
    • Delivery timeline: 5–10 business days depending on your location.
  • Expedited Shipping:
    • Available for an additional fee at checkout.
    • Delivery timeline: 2–5 business days.
  • Carriers: We partner with trusted carriers like NZPost.

Note: Shipping costs and delivery timelines vary by destination. Remote areas may experience slight delays.

3. Delivery Timelines

  • Domestic Orders: Estimated 5–10 business days after shipping.
  • International Orders: Estimated 7–21 business days after shipping, depending on customs processing.

  • Important: Delivery timelines are estimates only and not guaranteed. Delays due to carrier issues, customs, or unforeseen circumstances are beyond our control.

4. International Shipping

  • Customers outside New Zealand are responsible for:
    • Customs fees, import taxes, or duties (if applicable).
    • Compliance with local laws and regulations for imported goods.
  • We recommend checking your country’s policies before ordering.

5. Order Tracking

  • Once your order ships, you’ll receive a tracking number via email to monitor your package.
  • If tracking shows "delivered" but you haven’t received your order, contact your local carrier first.

6. Shipping Delays

While rare, delays can occur due to:

  • Severe weather events.
  • Customs inspections.
  • Carrier logistical issues.
  • Incorrect or incomplete shipping addresses.

We’ll notify you promptly if your order is impacted by a known delay.

Contact Us

For shipping-related questions, contact our team at:
ies.envision@gmail.com

Thank You for Choosing bedútè!
We’re committed to ensuring your order arrives safely and on time. If you have feedback or concerns, we’re here to help!

Note: This policy may be updated periodically. Check back for the latest information.